Onboarding Help
**Please review the FAQs before you submit a help request below**
FAQs
I can’t attend the Thursday meeting for the Unlicensed Agent Orientation. Is there another class on a different day?
Unfortunately, no. Thursdays at 7PM CST are the only days that we hold the Unlicensed Agent Orientation. It is mandatory for all hired agents who do not have their license to attend. If you need assistance regarding to be the schedule, please contact Wina HERE
I submitted my exam receipt, but haven’t received the study voucher. Can you please help?
If you haven’t received your study voucher, either:
1. Check your spam folder. (Sometimes it likes to hide in there.)
2. Double check if you typed in your email correctly when submitting your form.
3. Has it been more than 24 hours since you submitted your receipt? If it has, please contact Jennifer HERE
I passed my exam and am now filling out the NIPR application for the license. How do I fill it out?
Now that you’ve successfully taken and passed the licensing exam, you’ll have to apply for your license in your respective state.
You will need to wait 48 hours from the day you passed your exam before you are able to apply for your license.
Follow the steps below to complete the process:
1. Visit https://nipr.com/licensing-center/apply
2. Click Residence License > Apply Online
3. Please note: Due to COVID 19, NIPR has new and specific processes for different states, so please follow your state’s process.
4. Click Individual > Select Social Security Number (SSN) > Accept NIPR Agreement > NEXT
5. You should then be prompted to enter your DOB (Follow formatting 00/00/000)
6. Click Start and follow the NIPR Licensing Process
Once you have completed the application for your Producer’s License, you will be notified via YOUR email when the application is processed and approved.
This typically takes 5 business days. If you have not received your license after 5 business days, please call NIPR directly to check on the status of your license application.
NIPR Help Center (855) 674-6477
I can’t find my state to book the exam.
If you do not see your state , please contact Wina HERE. The website is still currently in the works, and our team is doing the best they can to have all the accurate and updated information on how to book the state license exam, since all states have their own regulations regarding licensing.
Where do I go to get fingerprinted and what kind do I get?
We wish it were simple to say to go to one place, but again, because of each state being so different, they have different regulations as to where you have to get your fingerprints.
Our only solutions is to Google, “Fingerprint Requirement for [your state] Insurance License”.
The type of fingerprint we take is digital, but again. It’s up to your state’s regulations.
I got my license number. Is that the same as my National Producer Number?
There are two types of numbers that you will have once you become licensed:
1. State License Number - Contains only the license of the state you applied for.
2. NPN # - Is your National license number. So even if you have more than one license in different states, the NPN# will tie all of that together under you.
If you have trouble finding what your NPN# is, click HERE
What does it mean to be in a Pre-licensed state? Why do I need to have hours before I can book the exam?
When you reside in a pre-licensed state, it means that the state has their own regulations on how the agents can book their exam. Unfortunately, some states require you to have a “pre-license educational” hours before you can book your exam date. However, we provide you the study voucher to complete the hours that way you can book your exam.
Where do I go to get the Study Voucher if I live in a Pre-licensed state?
You will need to email Jennifer for your Study Voucher if you live in a pre-licensed state. You can contact her HERE. Kindly allow her to contact you within 4 hours.
I still need help :(
If the questions above did not fulfill your needs, please submit your questions on the form and one of our onboarding specialists will contact you immediately!